Dear Castrucci Ford Valued Customers,


In today's uncertain times, we at Castrucci Ford of Milford want you to know we will continue to serve the automotive needs of our communities in a responsible and safe manner. We continue to remain open and want to share how we are modifying the way we conduct business during these times. Effective immediately, we will offer vehicle delivery and at-home services if requested. 


Effective immediately, we will offer vehicle delivery and at-home services upon request. Here are new services we are adding to protect our customers and associates:


"Senior/"At Risk" Hours: Senior citizen and "At Risk" protected customer special hours notice!

Mike Castrucci Automotive has reserved the hours of 8:00 AM until 9:30 AM for senior citizens and other "At Risk" groups.  We kindly ask that all other customers visit our dealership at a different time. Here are the new services we are adding to protect our customers and associates:

 

- Service Pick-up and Delivery: If you do not wish to come see us in person at the dealership, we will pick up your vehicle from your home, service it, and drop it back off at your home. Our new program will allow you to pay for service work securely through your phone as well. Your vehicle will be sanitized as part of the delivery process. Some exclusions may apply*.


- Drop-off Lot: If you prefer to simply drop your vehicle off at one of our stores, and pick it up later, we will have designated spots available. In addition, the overnight Key Drop can be utilized any time of the day.

 

- Online service scheduling will remain available on our website for your convenience where you can specify which way you would like us to serve you. Simply visit our website and click on "Schedule Service."

 

- At-Home Vehicle Purchase: Should you choose to complete a vehicle purchase and financing from the comfort of your home, we have that capability. We can finalize all sales and transactions over the phone/chat if requested and then bring paperwork to you in a sealed envelope for signature. Of course, your delivered vehicle will have been thoroughly cleaned and sanitized.

 

- At-Home Test Drives: We will bring the sanitized vehicles to you for your test drive.

 

- Video "Deliveries" will allow our product specialists to show you the features of your new vehicle using FaceTime.

 

- Car Appraisals Made Easy at-home vehicle appraisals to purchase your trade or vehicle outright - we will come to you. Look for Vehicle Appraisals at our website.

 

Please understand we are following guidance from federal, state and local health agencies as we feel it is our responsibility to help contain the spread of coronavirus (COVID-19) as much as possible and to keep our customers and employees safe and healthy. We have also implemented sanitizing of door handles, desks, phones, and other frequently "high touch" areas around our facilities throughout the day. Please stay safe during these times and let us know how we can help with any of your automotive needs. We currently have Appointments available today for our Service Center.

 

On a personal note, I want you to know that our Family Business of nearly 60 Years has never quite seen anything like this, but please know that we will be here for you throughout the duration of this pandemic and beyond. Castrucci Automotive, including its nearly 300 employees strong, stands at the ready to serve you now!


Respectfully,

Mike Castrucci

President


*See dealer for details